Compute conversation SLA and notify support operations team

Your closed conversations lack SLA visibility, causing missed breaches and inconsistent coaching. Receive IRT and resolution summaries so support ops can triage breaches same day.

Overview

SLA blind spots in closed conversations let breaches compound and frustrate customers. This workflow computes IRT and resolution times and delivers concise breach summaries to support ops so leaders can triage within minutes and coach agents the same day.