Close linked helpdesk request when task is archived
Close linked helpdesk request when task is archived
Archived tasks on your project board don't close the linked service request, leaving tickets open and delaying technicians. This adds a closing comment so helpdesk staff see resolution same day.
Overview
Archived project tasks can leave helpdesk tickets open and force technicians into manual follow-up. This flow writes a closing comment and flags the ticket resolved, giving district IT staff clear resolution context within minutes and removing manual closure work same day.