Close first-week support tickets from emailed CSV list

You get emailed CSVs of first‑week support tickets, and agents must manually close and tag each one. This closes and tags them automatically so your support queues are accurate same day.

Overview

Batched CSVs of first-week tickets often leave stale items in your queues and waste agent time; this flow closes and tags those records automatically, freeing your team to handle live cases. Expect accurate queues and reconciled weekly reports the same day the batch arrives.