Close CRM case when project board card moves to Done

Project board cards moved to Completed often don't update linked support cases, causing duplicate work and delayed resolutions. It closes the matching case so support teams see correct status same day.

Overview

When completed board work doesn't map back to CRM cases, support teams waste time reconciling status and re-triaging requests. This flow closes the matching case automatically so field and support teams see accurate status the same day and avoid handoff friction.