Clear monthly performance row in support metrics sheet
Clear monthly performance row in support metrics sheet
Your monthly metrics row retains prior totals, forcing manual resets and skewing SLA views. It clears that row on the 20th so managers have a fresh baseline before month-end reports.
Overview
Stale monthly rows force your support leads into manual cleanup and create misleading SLA dashboards. Automating a scheduled row reset ensures managers see a clean baseline on the 20th, so month-end reporting is accurate and ready without last-minute fixes.