Classify tickets, reply to info queries, log fallbacks

Untriaged support tickets force agents to manually separate informational and actionable requests. The flow classifies tickets, replies to informational cases, and logs fallbacks for QA same day.

Overview

Turn slow manual triage into fast, predictable responses by automatically classifying and replying to informational tickets. Agents get reply-ready drafts and QA receives logged fallbacks, so most simple queries are resolved same day while agents focus on complex issues.