Classify and update ticket type from new support tickets

Your ticket descriptions lack consistent issue types, causing misrouting and delays on order, warranty, and product inquiries. It assigns issue types so agents can triage and route tickets same day.

Overview

Inconsistent ticket types slow down triage and create routing errors across order and warranty cases. This flow classifies tickets and updates their issue type field so supervisors and agents get pre-tagged tickets and can route and act on cases same day.