Capture voicebot call events in operations user records

Operations coordinators miss call events when voicebot logs aren't attached, causing delayed follow-up and fragmented case timelines. It appends events live so ops can follow up with full history for follow-up.

Overview

Missing voicebot events create blind spots that let issues escalate and slow case resolution. This workflow ensures every call event is attached to the user's interaction record so operations always have a complete history and can act with confidence; teams report faster response times and fewer missed follow-ups.

Notable Features

Append call events to records
Match events to user profiles
Trigger follow-up when gaps detected