Capture post-viewing applicant feedback for support agents

Support agents miss applicant feedback after viewings, leaving concerns unaddressed and follow-ups stalled. Send a follow-up SMS the next day so agents capture feedback.

Overview

Support agents lose crucial applicant insights when viewings go unchecked, creating unresolved concerns and extra manual follow-up. This workflow sends a follow-up SMS the day after a confirmed viewing and logs replies into your support system, ensuring feedback is captured and follow-ups happen without manual chasing.

Notable Features

Send SMS reminders the following day
Skip if feedback already recorded
Attach replies to applicant record