Capture new review, log it, and post reply

Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.

Overview

New public reviews often go unseen and dilute local reputation when there is no record or owner. This workflow captures every review into a shared tracker and posts public replies for positives while routing negatives to owners for same-day follow-up. The result is fewer blind spots and timely responses before the next business day.