Cancel resolved support tickets in your tracking system
Cancel resolved support tickets in your tracking system
Your subsidy requests remain active after delegated checks are closed, causing duplicate follow-ups. Auto-cancel resolved records so coordinators clear queues and avoid manual edits within minutes.
Overview
Lingering application records after delegated checks generate duplicate work and slow throughput for coordinators. This flow auto-cancels resolved records, removing noise and clearing queues so handlers can focus on new cases within minutes.