Calculate and record file upload lag hours on board
Calculate and record file upload lag hours on board
Your case file uploads lack visible lag metrics when documents are delayed, making it hard to prioritize urgent filings. Recorded lag hours let coordinators spot delays and act same day.
Overview
When upload flags flip without timestamps, SLAs and client deadlines can slip unnoticed; this flow captures upload time and computes business-hour lag so intake coordinators and attorneys see delays at a glance. That visibility turns backlog into same-day actions and clearer prioritization.