Business owners: turn booking chat into support tickets

Support agents miss booking inquiries when live chat ends untagged, causing missed reservations and frustrated customers. Route booking-tagged chats into tickets so agents begin resolution immediately, ensuring zero missed follow-ups.

Overview

Missed booking chats translate directly into lost reservations and unhappy customers. This workflow converts booking-tagged live chats into support tickets so agents start resolution immediately, eliminating missed follow-ups and clearing backlog. Customers report faster response times and smoother handoffs between chat and ticketing.

Notable Features

Create tickets from booking chats
Notify support agents instantly
Include chat transcript and details