Business owners flag inactive users for support outreach
Business owners flag inactive users for support outreach
Business owners flag customers inactive 21 days, causing access problems and early disengagement. Automated alerts notify support so agents reach out proactively to prevent churn.
Overview
Inactive accounts lead to unresolved access issues and put renewal opportunities at risk for your business. This workflow surfaces users inactive for 21 days and delivers support-ready summaries to agents, enabling proactive outreach that prevents prolonged disengagement—teams report faster remediation and zero missed follow-ups.
Notable Features
- Flag inactive accounts for follow up
- Send user summaries to support
- Filter out internal or test accounts