Business owners catch public reviews and alert ops

Business owners see public review emails pile up, leaving negative feedback untriaged and harming reputation. This workflow alerts ops and risk teams so incidents are triaged and responses coordinated.

Overview

Missed public reviews expose business owners to reputation and regulatory risk. This workflow converts passive inboxes into an active triage pipeline, routing each review to operations and risk for prompt action. Teams report faster triage and fewer missed escalations.

Notable Features

Notify operations and risk teams
Create incident records from emails
Escalate urgent negative reviews