Business owners capture email-service incidents as support tickets

Support agents parsing raw email webhooks miss delivery incidents, creating escalation blind spots. Create support tickets with full webhook payloads so agents investigate before escalation.

Overview

Missed email event alerts turn into escalations and frustrated customers. This workflow converts incoming email event payloads into rich support tickets with full context, so support agents investigate before issues escalate and audits have a clear trail.

Notable Features

Create tickets from webhook payloads
Attach raw event details to tickets
Notify support agents for escalations