Business owner: never leave buyers guessing after rejection

Business owners see 'badscore' orders confuse buyers and trigger extra inbound support. Customers receive rejection notices with clear next steps, so they know status and avoid follow-ups.

Overview

Unnotified order rejections frustrate buyers and drive unnecessary support volume. This workflow ensures every 'badscore' order produces a customer-facing rejection notice and an internal support record, so customers know next steps and avoid follow-ups.

Notable Features

Send personalized rejection emails
Deliver SMS to opted-in customers
Log notification in order history