Business owner: capture chatbot transcripts for quick support

Support agents lose context when chatbot chats end unrecorded, causing missed follow-ups. This flow files transcripts to support tickets within minutes, so agents follow up with full context.

Overview

Missing chatbot transcripts creates SLA risk and frustrated customers; business owners need reliable records to protect retention. This workflow turns every chat into a searchable ticket and alerts agents immediately, eliminating missed follow-ups and improving resolution clarity.

Notable Features

Capture transcripts when chat ends
Create searchable support ticket records
Notify agents for quick follow-up