Biotech CEOs: ensure kit activations after missed attempts

Support agents miss inactive collection kits, delaying sample intake and stalling study timelines. Send automated second reminders so activation completes quickly.

Overview

Missed kit activations delay sample processing and threaten study timelines. This workflow issues second reminders after the initial event and routes persistent failures to support, removing routine manual nudges so processing stays on schedule.

Notable Features

Send second activation reminders
Check kit activation status
Escalate persistent nonresponses to agents