Banking CEOs: Notify partners when submerchant goes on hold

Bank CEOs see submerchant affiliations go on hold, stalling onboarding and creating compliance and partner-relationship risk. Alerts notify payment partners and assigned onboarding contacts so agents can request documents and prevent review stalls.

Overview

When submerchant affiliations go on hold, onboarding reviews stall and compliance exposure rises for banks. This workflow routes on-hold alerts to payment partners and assigned onboarding contacts so agents actively request required documents and keep reviews moving. The result: faster handoffs, clearer audit trails, and fewer missed follow-ups across your onboarding pipeline.

Notable Features

Notify payment partners and contacts
Attach missing documents to onboarding case
Flag holds for priority review