Attach transcript files and mark public recordings ready
Attach transcript files and mark public recordings ready
Your session recordings lack transcripts, leaving agents without searchable context for support tickets. It attaches transcript files and marks records processed so teams can act the same day.
Overview
When public session recordings arrive without transcripts, agents and content teams spend time hunting for context. This flow attaches transcript files and flags records processed, giving support ops searchable transcripts within hours so teams can resolve tickets and update KBs faster.