Attach ticket videos to repair records and create task
Attach ticket videos to repair records and create task
Your repair tickets often miss linked video files, forcing technicians to hunt for evidence. Attach videos to the right ticket and create a follow-up task when missing, so jobs close same day.
Overview
When repair tickets arrive without video evidence, technicians and service managers waste time hunting for files or reopening jobs. This flow attaches the correct video to the ticket and raises a follow-up task if missing, giving teams visual context and resolving issues same day.