Attach latest issue link to customer contact record

Your issue records in the tracker are detached from customer contacts, leaving reps without case context during chats. Add the latest issue link to contact records so reps have context at handoff.

Overview

When issue data lives separately from contact records, reps reply without case context and handoffs slow down. This flow attaches the latest issue link to the customer's contact record so support ops and enablement teams see context at handoff, improving triage same day.