Attach incoming request link to conversation for agents
Attach incoming request link to conversation for agents
Your support conversations miss source links, causing agents to search and delaying triage. It attaches the originating request link to the conversation so agents have context before first reply.
Overview
Incoming requests that arrive without source links force agents to hunt for context and slow triage. This attaches the originating request link directly to the conversation so agents see full context before replying, speeding responses same day.