Attach generated video links to support records for agents

Your support records lack generated media links, so agents miss visual context when triaging cases. The workflow adds links to matching records so agents see media and resolve tickets same day.

Overview

When incoming captures or customer-submitted URLs arrive without media attached, agents lack the visual context needed to triage. This flow renders media from the payload and pins the link to the correct support record so teams see context within minutes and resolve tickets same day.