Attach form PDF to support ticket and notify coordination
Attach form PDF to support ticket and notify coordination
Your field reception reports often arrive without ticket links or attached PDFs, leaving agents missing file context. It attaches the PDF to the ticket or notifies coordination for same-day action.
Overview
Incomplete field reception reports slow down ticket resolution and force manual uploads. This workflow ensures every completed report is attached to the matching ticket or routed to coordination, giving agents full context for same-day resolution.