Attach chat summaries and link contacts to support tickets

Your support tickets miss chat summaries and attendee context, leaving CSMs without conversation history for triage. Get summaries attached and contacts linked so reps can act faster, same day.

Overview

When chat summaries arrive without context, your CSMs lack the history needed to resolve issues quickly. This flow ensures summaries and contact links land on the right ticket so reps can triage and follow up the same day.