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Assign voicemail and text cases to intake specialists before SLAs lapse

Assign voicemail and text cases to intake specialists before SLAs lapse

Your new cases from voicemails and texts land in Salesforce causing missed callbacks and delayed client outreach. Intake specialists receive routed owners and notes so callbacks happen before outreach SLAs lapse.

Assign voicemail and text cases to intake specialists before SLAs lapse

Assign voicemail and text cases to intake specialists before SLAs lapse