Assign ticket requester from webhook email to tickets
Assign ticket requester from webhook email to tickets
Your support tickets sometimes lack requester email, leaving agents without passenger context. Agents gain requester context to route and resolve enquiries within SLA.
Overview
Incoming ticket comments often miss requester emails, which causes misrouting and slower passenger responses. This workflow attaches the correct requester so agents can route and resolve enquiries faster and keep responses within SLA windows.