Assign support tickets from private channel to agents

Your private channel support messages sit unassigned, delaying triage and growing backlog. Assigned tickets and agent notifications speed response, letting your support team act within minutes.

Overview

Manual routing in a busy support channel creates delays and inconsistent ownership; this flow guarantees messages become assigned tickets and the right agent is notified instantly. Assignments are recorded in your roster and agents receive DMs so triage happens within minutes.