Assign SOC ticket by round robin from parsed emails
Assign SOC ticket by round robin from parsed emails
Your SOC inbox gets incident emails with no assigned owner, delaying triage and overloading on-call staff. Tickets are assigned to the next on-call engineer automatically, improving response times.
Overview
When SOC emails arrive unassigned, triage stalls and SLAs risk slipping during shift changes. This flow routes parsed incident emails to the next on-call engineer automatically, delivering assignment notices to the SOC inbox within minutes so responders can act faster during rotations.