Assign SLA color based on reported resolution time
Assign SLA color based on reported resolution time
Your incident items lack visible SLA markers when resolution windows are added, delaying triage. Apply consistent SLA coloring so your on-call teams prioritize and resolve issues before SLAs lapse.
Overview
When resolution windows are entered without clear SLA markers, incidents can sit untriaged and SLAs slip. This flow applies precise SLA coloring to board items so on-call engineers and IT managers can prioritize and resolve issues before SLA windows expire.