Assign one-off ERP task to on-call and notify team
Assign one-off ERP task to on-call and notify team
One-off ERP tickets often arrive unassigned, delaying triage and skewing SLA timers. Assign the on-call engineer and broadcast a triage notice so issues are acknowledged and rated same day.
Overview
When one-off ERP tickets arrive unassigned, triage stalls and SLA calculations break. This flow assigns the active on-call engineer and posts a triage message so issues are acknowledged and re-rated same day.