Assign new customer success manager to project task
Assign new customer success manager to project task
Your updated Opportunity CSM doesn't reach project tasks, leaving onboarding owners undefined and delaying setup. Assigning the CSM to the project task gets coordinators started same day.
Overview
When a Customer Success Manager is added to a closed-won opportunity, this flow guarantees the same person is added to the project task so coordinators have ownership. That removes manual handoffs and gets onboarding started the same day.