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Assign incoming phone-ticket requests to agents before SLAs lapse

Assign incoming phone-ticket requests to agents before SLAs lapse

Your phone-generated support tickets arrive unassigned, causing SLA breaches and delayed callbacks. Agents gain ownership and each ticket is logged so callbacks occur before outreach SLAs lapse.

Assign incoming phone-ticket requests to agents before SLAs lapse

Assign incoming phone-ticket requests to agents before SLAs lapse