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Assign fraud cases from message reaction to ticket

Assign fraud cases from message reaction to ticket

Your flagged fraud messages lack clear ownership, delaying investigator handoff and triage. Tickets are reassigned and progressed so analysts can start investigation same day.

Assign fraud cases from message reaction to ticket

Overview

Reduce manual triage by turning a reviewer’s fraud reaction into a claimed, in-progress ticket so your fraud analysts always know who owns the case. The flow cuts handoff lag and gets investigators working on cases the same day.

Assign fraud cases from message reaction to ticket