Assign fraud case tickets from reaction to owner
Assign fraud case tickets from reaction to owner
Your fraud case messages in chat lack ownership and context, causing duplicated work and slow investigation. Assigned owners and in-progress transitions ensure investigators start triage same day.
Overview
Manual handoffs from chat to ticket slow fraud response and create ownership gaps. This flow assigns the right investigator and advances the ticket to in-progress automatically, so triage begins within minutes and SLAs stay on track.