Assign fallback owner for inactive contact owner records
Assign fallback owner for inactive contact owner records
Your device support tickets with inactive owners leave tasks unassigned and delay remediation. Get them reassigned to an active fallback owner so techs can act same day.
Overview
Unassigned device tickets slow remediation and increase SLA risk. This flow automatically swaps inactive owners for an active fallback so tickets remain actionable and technicians receive assignments within minutes.