Assign case ownership from reaction to ticket owner
Assign case ownership from reaction to ticket owner
When teammates react to a ticket message, your support cases can remain unassigned and slow triage. It assigns owners so support reps can act within minutes.
Overview
Turn reaction-based ownership signals into reliable case routing to eliminate manual handoffs and reduce triage delays. Your support ops and client success reps get clearly owned tickets so they can respond within minutes and meet SLA windows.