Apply coupon when user cancels subscription to retain them
Apply coupon when user cancels subscription to retain them
Your cancellation flow lacks retention offers, so subscriptions drop without recovery. You apply a coupon immediately to recover at-risk subscriptions before the next billing run.
Overview
When a provider or practice initiates cancellation, this flow applies a retention coupon automatically so revenue and CX can attempt recovery without manual steps. That puts at-risk subscriptions back on the table immediately and gives billing teams time to convert before the next renewal.