Append incoming SMS replies to contact records and history

When SMS replies arrive, your contact records lack reply context, so campaign managers miss timely engagement signals. Capture replies to records automatically for accurate history and same-day follow-up.

Overview

Inbound SMS should be captured as actionable customer context, not buried in a message inbox where campaign managers lose personalization. This flow writes replies into contact records within minutes, giving teams immediate history to act on and enabling same‑day follow-up.