Announce new help articles to on-call support chat channel

Your help center articles sometimes publish without team visibility, leaving on-call engineers without update context. Teams receive article context in chat so they can act before the next shift.

Overview

When knowledge updates publish without visibility, on‑call engineers miss guidance at critical moments. This flow routes new help articles into your support chat and logs published IDs, so teams get context within minutes and avoid duplicate alerts before the next shift.