Alert travel support agents when fares reprice for travelers

Support agents miss fare-change alerts, causing travelers to lose chances to rebook at lower prices. This workflow emails affected travelers immediately, enabling proactive outreach so customers can rebook.

Overview

Missed reprice alerts let travelers lose chances to rebook at better fares and create avoidable support escalations. This workflow turns incoming fare-change events into immediate, personalized outreach so support can trigger rebook actions proactively and reduce missed opportunities. The result: faster customer contact, fewer manual lookups, and clearer audit trails for every impacted reservation.

Notable Features

Send personalized reprice emails
Identify impacted reservations by fare change
Escalate urgent fares to support agents