Alert retention team on chat cancellation with reason

Your live chat cancellation asks arrive without a clear reason, forcing manual review and delayed retention work. Get reason-coded alerts to your retention team for same-day follow-up.

Overview

Cancellation chats often reach retention without a clear why, causing slow manual triage and missed outreach. This flow extracts the cancellation reason and posts a context-rich alert to your retention channel so managers can act the same day.