Add threaded support messages to central tracking sheet

Your threaded support messages in team chat lack structure and get missed by triage, creating response gaps. Capture them into a shared tracker so coordinators can assign owners and act same day.

Overview

Threaded support conversations often hide actionable items and slow triage; this captures those thread messages into a single tracker so coordinators always see what needs ownership. The result is clearer assignment and same-day follow up, reducing SLA risk.