Add survey response rows for incoming NPS feedback
Add survey response rows for incoming NPS feedback
Your NPS and CSAT responses land untracked, leaving support staff without context for timely follow-up. You receive centralized feedback rows for quick triage and same-day trend review.
Overview
When survey feedback isn’t captured centrally, support ops miss trends and detractors slip through the cracks. This flow captures every incoming response into a single sheet so program coordinators can triage and report issues the same day.