Add support ticket links to issue comments for triage
Add support ticket links to issue comments for triage
Support tickets with linked issue references often lack engineering context, causing rework and slower fixes. Append ticket links to issue comments so engineers see context same day.
Overview
Customer-reported bugs often arrive in support queues without direct links to product issues, slowing engineering triage and increasing rework. Route ticket links into the matching issue comments so engineers and product managers gain customer context within minutes and prioritize fixes ahead of the next sprint.