Add support contacts from chat and save AI reply

You get chat webhooks without linked contact or context, leaving support unable to identify callers or summarize messages for triage. Capture contacts plus AI summaries so agents can act same day.

Overview

Unifying inbound chat payloads with contact records removes manual lookup delays and reduces SLA risk. By saving AI-drafted replies and summaries directly on the contact, agents and on-call staff can triage and follow up the same day.