Add SLA tags to new support issues by priority
Add SLA tags to new support issues by priority
Your support issues often lack SLA labels, causing inconsistent priority and delayed escalations. Add priority-based SLA tags to ensure coordinators triage and escalate correctly within minutes.
Overview
When support issues arrive without SLA context, triage slows and escalations slip. This workflow tags issues by priority immediately so coordinators and escalation engineers can route and act correctly, often within minutes.