Add rows to reporting sheets from zipped email reports
Add rows to reporting sheets from zipped email reports
Your BPO CSV attachments arrive zipped and sit unprocessed, delaying SLA and agent AHT reporting. It extracts, cleans, and appends rows so support and ops can review accurate metrics same day.
Overview
Zipped support reports that sit in an inbox create a blind spot for daily KPIs and SLA checks. This flow extracts, cleans, and pushes rows into your master workbook so support managers and ops analysts can act on accurate BPO metrics the same day.